Shipping
All Maison Lipowa pieces are handcrafted to order. We ensure that your jewellery arrives safely, securely, and beautifully packaged, wherever you are in the world.
All orders are shipped via fully insured express courier with full tracking and signature on delivery.
High Value Orders
For orders above €5,000, we continue to provide fully insured express courier delivery.
Bespoke delivery arrangements can be coordinated if needed for additional peace of mind.
Packaging & Security
Your jewellery will be securely packaged with no external indication of contents.
All deliveries require a signature upon receipt to ensure safe handover.
Customs & Duties
International orders outside the EU may be subject to customs duties, VAT, or import fees.
These charges are the responsibility of the recipient.
Questions or Special Requests
For urgent timelines or bespoke delivery requests, please contact us at: nl@maisonlipowa.com
Returns & Exchanges
Returns & Exchanges
At Maison Lipowa, each piece of jewellery is crafted to order exclusively for you. Each piece is designed and crafted by hand for each individual order, ensuring it reflects the highest standards of craftsmanship and attention to detail.
For this reason, we are unable to accept returns or offer refunds once an order has been placed. Each piece is made especially for you, and this custom & bespoke nature means we cannot resell or repurpose items.
We encourage you to contact us before ordering if you have any questions about sizing, materials, or delivery timelines. We will be delighted to assist you in making a fully informed decision before your jewellery is brought to life.
In the rare event of a manufacturing or sizing issue, please reach out to us at nl@maisonlipowa.com so we can assist you promptly.